We aim to offer the best legal and client care services, however, if at any stage you become unsatisfied or concerned about the services you have received then you should contact us via our email firstname.lastname@example.org. We will endeavour to resolve the complaint as a matter of urgency and will aim to provide you with a satisfactory and speedy response. All the complaints are dealt with by Mr. Atef Jamail.
It is advisable to discuss your complaint with the case handler at first instance, this may usually resolve your dispute quickly. However, if you wish to make a formal complaint then write to Mr. Jamail his email email@example.com. Mr. Jamail will provide you with the complaint procedure and policy if this is needed.
The Solicitors Regulation Authority can assist you if you are worried about our conduct. This could be for things like losing your money, treating yourself unfairly, or dishonestly.
You can raise your concerns with the Solicitors Regulation Authority.
What do to if we cannot resolve your complaint:
You can contact The Legal Ombudsman, who can help you if we are unable to resolve your complaint. While the legal ombudsman looks at your complaint, we assure you that this will not affect how we treat you or your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman.
If you would like more information about the Legal Ombudsman, please contact them.
Call: 0300 555 0333 between 9 am to 5 pm.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ