Complaints policy
If you are concerned about our service or charges, please raise the matter with us so that we can investigate.
How to make a complaint
In the first instance, speak to the solicitor or caseworker dealing with your matter. If the issue remains unresolved, send a formal complaint to info@lexmarklegal.com for the attention of Atef Jamail or Ioannis Karamarias. Please include your matter reference and explain your concerns.
How we handle your complaint
We will acknowledge your complaint and explain the expected timescale for our review. We will consider the matters raised and provide a written response. There is no charge for handling a complaint.
Legal Ombudsman
If you remain dissatisfied after our final response, or eight weeks have passed since you first complained to us, you may be able to refer your complaint to the Legal Ombudsman. The ordinary time limits are six months from our final response and one year from the issue complained of or from when you reasonably became aware of it.
The Legal Ombudsman can be contacted by telephone on 0300 555 0333 or by post at PO Box 6167, Slough SL1 0EH.
Professional conduct
Concerns about professional conduct may be raised with the Solicitors Regulation Authority (SRA).